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Is the StartMeUp2 backed by a guarantee?
We guarantee our products to be free from manufacturer defects. Liability under this warranty is limited to the replacing of any product found to be defective under normal use.
All returns and exchanges are accepted only for orders made through online purchases at www.StartMeUp2.com
Is ordering on-line safe?
We take every precaution to protect your privacy and keep your personal information secure. Our web site uses the Internet's highest encryption standard, Secure Sockets Layer (SSL), just like your bank's web site. All information that you send to us is securely transmitted using SSL encryption. However, if you still do not feel secure ordering on-line you may order by phone by calling us at (800)372-3815.
Will the StartMeUp2 work on my car?
The StartMeUp2 Emergency Jump Starter works with all 4, 6, and 8 cylinder gas powered cars, SUVs and light trucks with 12 volt electrical systems. Does not work on diesel engines.
Will the StartMeUp2 repair my battery or fix other electrical problems?
The StartMeUp2 will not start a mechanically defective battery or electrical malfunction. A mechanically defective battery is one that has a defective cell. An electrical malfunction could be defective cabling, defective alternator or starter. The StartMeUp2 boosts a battery that has lost surface charge commonly caused by leaving the head lights on, interior lights or radio. The product re-establishes the battery's surface charge so you can start up again.
Can I use it over and over again?
The technology to re-charge this type of product has not yet been developed. This one-time use product is designed to get you out of a jam or emergency situation, typically in an isolated location where easily reached roadside service is not available, or will be time consuming, dangerous or costly. It is at this time you'll be glad you have a StartMeUp2!
Where should I store the product?
Most people carry them in their glove box or in the trunk. Exposure to moisture and extreme temperatures may cause it not to work. Safe temperature range is -20 to +120 degrees.
How does the StartMeUp2 work and how long does it take to charge my car battery?
Please read this page for product use instructions and information describing how the amazing StartMeUp2 recharges your car battery in 5 minutes.
When does my credit card get charged?
Your credit card will not be charged until your order is shipped to you. If part of your order is out of stock, we will ship the in stock portion of your order and only charge you for the items that were shipped.
What if my product is defective?
If you need to return the merchandise that is defective, you must first contact our Customer Service Department for a Return Merchandise Authorization (RMA) number. Send your request via email to help@StartMeUp2.com. NO RETURNS WILL BE ACCEPTED WITHOUT A Return Merchandise Authorization (RMA) number. Please include your original order number for verification.
All Products Returned Must:
All products returned must be 100 percent complete, contain ALL original boxes and packing materials, contain all manuals and documentation (including Invoice) provided by the manufacturer. Customer is responsible for shipping charges on return items. StartMeUp2.com strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
REPLACEMENT of DEFECTIVE PRODUCTS under the LIMITED WARRANTY POLICY:
StartMeUp2.com will replace the defective unit (on a one to one basis) if returned within the one year limited warranty period from the date of purchase.
Upon obtaining a Return Merchandise Authorization (RMA) from help@StartMeUp2.com follow the return procedure listed above for shipping. Upon arrival, our technicians will evaluate the product and verify the defect. If defective, StartMeUp2.com will exchange the unit free of charge. StartMeUp2.com will pay all shipping and handling charges on the returning the new product.
Who should I contact if none of the above answers resolve my concern?
If you have any questions regarding StartMeUp2 that are not answered here, please email us. If you would like the tracking number for your order please email us after you have received a confirmation email and provide us with your full name so we can look up your order in our system.
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